Friday, 2018, November 30 - 10:46

In the age of information technologies, electronic services and artificial intellect it appears that we still need an exchange between human beings to make a good use of existing advanced solutions. This is especially important for electronic services widely used by a large part of the population, which need to be easy, fast and friendly. In the CITADEL project we are testing coproduction or co-creation methods considering requirements and interests of society in the decision making processes of public admnistration.

Monday, 2018, November 19 - 15:32

One objective of CITADEL is to support the Public Administrations (PA) to understand, transform and improve by proposing recommendations. The eGovernment Maturity Model is one of the outcomes that are being developed in the context of this project. The ICT Enabler that implements this model is DIGIMAT.

The main objective of DIGIMAT is to assess the Digital Maturity of a Public Administration (PA) in order to help them to improve their processes and policies to be ready for the digital era.

Wednesday, 2018, October 24 - 12:29

One of the main objectives of VARAM use case (see here for details) is improving the quality of digital services provided by national web portal

Wednesday, 2018, October 24 - 12:17

Some events have been attended by CITADEL partners.

Friday, 2018, October 19 - 12:41

CITADEL has successfully finished its second year of the project. During this year, the consortium has adequately progressed in the analysis of the different aspects of the project and has released stable versions of some of the major assets.

Friday, 2018, September 14 - 09:36

With CITADEL, we aim to develop instruments that help administrations and public sector organizations become more efficient, inclusive, and citizen-centric. Central to achieving this objective is finding out how public officials engage with citizens. Without public officials willing to engage with citizens it is hard to see how administrations and public organizations can become “more inclusive and citizen-centric”.

Friday, 2018, September 14 - 09:26

The Consortium partners will be involved in the activities of Dissemination and Networking in the next few months.

Friday, 2018, September 14 - 09:18

Some events have been attended by CITADEL partners.

Monday, 2018, July 23 - 13:56

June the 4th. 2PM. A beautiful day. A sunny afternoon in Antwerp (Belgium). In other words, the perfect time for the partners that are developing CITADEL’s ecosystem to have a chat with real civil servants and their experience concerning the matter of e-services and its use by citizens.

Sunday, 2018, July 22 - 10:49

CITADEL partners attended international conferences to disseminate CITADEL objectives.

Sunday, 2018, July 22 - 10:36

The employees participating to the Focus group in Antwerp on 4th of June 2018 expressed their feedbacks and considerations on the methodologies and ICT enablers presented by the CITADEL partners.

CITADEL Focus Group Antwerp

Monday, 2018, June 18 - 11:57

As the OECD recommends, Public Administrations:

  • “can no longer afford to separate efficiency from other societal policy objectives in the governing and managing of digital technologies”,
  • “Setting up more open approaches to policymaking and public service delivery requires governments to re-organise themselves around user expectations, needs and associated requirements, rather than their own internal logic and needs”,
  • “it is imperative that governments also understand the level of organisational maturity of the public sector in relation to project management methods and approaches, and are able to achieve appropriate levels of maturity in relation to their needs and ambitions”.

Monday, 2018, June 18 - 11:09

To actually assess how far are our PAs to realise the shift highlighted above, it is useful to compare the numerical indicators as provided by accredited sources.

Source: Huawei Global Connectivity Index 2018

Monday, 2018, June 18 - 10:58

As our society is undergoing a huge transformation in these years, also Public Administrations (PAs) at all levels must undergo an even more profound transformation. Indeed the European Union Europe 2020 strategy envisages as one of the key priorities the modernisation of PAs to support EU economic growth, shifting the PAs role from the traditional policy making, implementation, service provision and regulation, to  act also as investors and procurers, able to play a role in improving the competitiveness of our society, facilitating its growth and the creation of jobs.

Thursday, 2018, May 31 - 11:56

From 22nd to 24th May, Regione Puglia, Innova Puglia and Fincons participated in the Italian PA 2018 Forum in Rome focused on how to innovate and modernize the Italian public administration and attended by thousands of people.


Thursday, 2018, May 24 - 10:00

CITADEL participates in the event 'Forum PA 2018' with the presence of our Italian partners, FINCONS, Regione di Puglia and InnovaPuglia. Visit the booth of Regione di Puglia for more information on the project.


Friday, 2018, May 4 - 08:39

The International Research Society for Public Management (IRSPM) has granted the ‘best paper’ award to José Manuel Alonso, Rhys Andrews, Judith Clifton and Daniel Díaz Fuentes, at its annual conference on public management held in Edinburgh. The paper shows partly the results of CITADEL.

Friday, 2018, April 6 - 12:53

In this blog post, the CITADEL project is approached in a slightly different way. Rather than detailing a specific part of the core development activities, as other blog posts will do, this post consideres the legal considerations and hurdles that a public administration (PA) might encounter when transforming itself into an ICT-driven more effective and inclusive “e-PA”. This post elaborates how CITADEL deals with this.

Monday, 2018, March 26 - 09:21

CITADEL and WeLive

CITADEL consortim members have been busy in the last months, networking and disseminating some of our results.

You can read here what we have been up to.

Monday, 2018, February 26 - 13:38

Find out some of the events where CITADEL representatives will be.

Monday, 2018, February 26 - 13:37

These past months have been busy for CITADEL. Next we present some of the activities where we have been involved in January and February.

Tuesday, 2018, February 13 - 11:32

CITADEL will participate in the CLARITY summit to be held on February 14th and 15th.

Wednesday, 2018, January 31 - 09:05

Available online and in Italian language the tool to check how much you already know about the coming GDPR (General data protection regulation).  Follow the link below.

Disponibile online l’esercizio di alfabetizzazione sui temi della privacy e del Regolamento Generale sulla Protezione dei Dati dell’Unione Europea. Vai al link di seguito.

Thursday, 2017, December 7 - 18:13

On November 27th, Jonas Breuer of imec and Koen Migchelbrink of KU Leuven represented the CITADEL consortium during a participatory workshop organised by the European Commission and its own EU policy lab.

Friday, 2017, November 17 - 09:49

On November 23rd, CITADEL's project coordinator will attend Info Day on Societal Challenges 6 organized by the Basque Foundation of Science, where CITADEL will be presented as a success story.

Sunday, 2017, October 29 - 10:30

On October 24th CITADEL attended the event "Digital Transformation of Public Administrations", organized by the Directorate General for Communications Networks, Content and Technology (DG CONNECT), the Research Executive Agency (REA) and the innovation agencies MetaGroup and c*funds.


Monday, 2017, October 16 - 11:14

Do you want to know more about CITADEL? Come meet us! You will be able to find us in the following events:

Monday, 2017, October 16 - 11:07

In the month of September, CITADEL has been very active in dissemination events.

CITADEL partners were present in the Researchers' night in Lecce and Santander  presenting the project to everyone interested.

Also, the day before the consortium had its general assembly meeting in Bari, a press conference was held. FINCONS CEO, Innovapuglia and the project coordinator, TECNALIA, accompanied bythe Regional Minister on Tourism and a member of the Politecnico di Bari presented the project to the media that attended the conference. You can read more about this - in Italian - here, here, here, here, here, here, here, here and here - in English. Furthermore, on September 26th, Innovapuglia and Regione di Puglia, supported by partners KUL, TECNALIA and imec, held two workshops, one to present the vignette studies and the digital maturity model for PAs and another one dedicated to co-creation. More information can be found here . Pictures and videos are available on our Facebook page.

Regarding networking activities, our partner VARAM is working with the State Chancellery of the Republic of Latvia and State Administration School of the Republic of Latvia in the elaboration of a module training for the highest level executives about egovernment that will be carried out in 2018. VARAM has been asked to provide guidelines, key aspects and documents (incl. unpublished materials) that should be included in training programme. In the proposal along with other documents VARAM has also included information about CITADEL project and co-creation materials.

Thursday, 2017, September 21 - 21:22

On September 21st, 2017, CITADEL has participated in the European co-creation workshop, an event held in collaboration with the WeLive project.

The goal of the workshop was twofold:

  1. To bring together European projects that are researching and innovating in co-creation methods and tools, in order to seek collaboration
  2. To share experiences and discuss on how to make co-creation sustainable.

In the context of the workshop, CITADEL has presented the preliminary findings obtained in the context of our research on co-creation, namely, what is motivating citizens and the public sector to engage in co-creation activities, what are the experiences of co-creation in the private sector to understand how these could be transferred to the public sector and finally, the first approach towards the CITADEL co-creation methodology.

The presentation shown in the workshop can be seen here.

We will soon post the main conclusions. Come back soon!

Wednesday, 2017, July 26 - 12:05

CITADEL planned events for September - October 2017

Wednesday, 2017, February 1 - 12:44


TECNALIA will attend the 'Share and Reuse conference 2017', which will be held in Lisbon on March 29th, 2017. The conference is organized under the umbrella of the ISA2 programme, led by the ISA Unit of Directorate-General for Informatics (DIGIT) of the European Commission.

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